|
Conflict Matters: Conflict Resolution
by Cecil Norman, M.A.
Conflict resolution is all about treating people with dignity and
respect. Conflict resolution is a strategy to resolve any form of
conflict. If this strategy is used at work it is referred to as
workplace conflict resolution. This strategy may consist of: investigation
into a situation, implementation of a policy to prevent a situation
from recurring, training to ensure appropriate behaviour, or negotiation
of a solution through the use of a neutral third party. While all
these strategies form part of conflict resolution, mediation is
emerging as the key element for resolving conflicts in the workplace.
There are several mediation models: problem solving, settlement,
facilitative, collaborative and transformative. Each or all of these
mediation models, if properly applied, together with a clear anti-harassment
policy, management training and negotiation allows for sustainable
resolution of workplace conflicts. An anti-harassment/discrimination
policy is a workplace principle that clarifies that harassment is
against the law and will not be tolerated. It describes the types
of behaviours that are discriminatory and indicates that management
takes this issue seriously. It explains the disciplinary measures
that would be applied, up to and including termination of employment
if a claim of harassment is proven. It also establishes the steps
and process to follow. It enables employees to utilize a third party
to investigate and document evidence in a complaint and affect a
resolution through negotiation without any fear of reprisal. Training
comprises ongoing education for all staff and management to understand
their roles and responsibilities under the anti-harassment policy.
Using these measures will help ensure that employees are treated
with dignity and respect.
Cecil Norman holds a Masters Degree in Conflict Resolution.
His column on Conflict Matters appears monthly. You may reach him
directly at his practice, Human Rights Advisory Services Inc. Email:
cnorman@hras.ca
More Career Articles
|
