Department Supervisor - The Home Depot


Job ID:



Mississauga, ON 



Postal Code:


Employment Type:

Full Time



Job Description:

To apply for this position, please visit our upcoming Career Fair on September 27 at The Living Arts Centre in Mississauga.  For more information and to register please visit  

Position Purpose:

Department Supervisors customarily works a flexible retail schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other retail store positions, a Department Supervisor must be able to perform the tasks and responsibilities as outlined in this job description.

Position Responsibilities:
  • Leading by example in consistently demonstrating Customer Service and promoting positive Associate morale
  • Investigating, resolving and escalating customer issues as appropriate
  • Walking Department from the Customer Experience perspective daily, ensuring Grand Opening Day readiness, ad execution and flyer readiness
  • Ensuring all Home Depot Standard Operating Procedures and policies are communicated and adhered to by Associates.
  • Supervising Associates and work activity within department(s) of responsibility, including ensuring appropriate departmental staffing levels to meet business needs
  • Managing Associate performance through communication of responsibilities and goals, rewarding and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback, completing Associate Reviews and Performance Appraisals and providing appropriate follow up
  • Developing Associate talent by providing input to Assistant Store Manager, Store Manager and Human Resources Manager regarding promotion, performance appraisal and/or professional development of Associates in department and conducting interviews for applicants
  • Providing Associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility within the retail store
  • Providing floor coverage in department
  • Developing and maintain strong business partnerships with internal and external partners to ensure that merchandise is optimally staged, ordering issues are promptly addressed, etc.
  • Communicating store sales, event and promotional activity through regular department meetings a communication binder.
  • Reviewing and reconcile sales, inventory and other reports as they relate to Key Performance Indicators for assigned department in order to maintain profitability, identify trends, define problems and develop and implement appropriate actions.
  • Stocking shelves to achieve 100% in-stock and overhead organizational plans, maintain aisle cleanliness and shoppability and signage in coordination with internal partners
  • Managing minor resets and cross merchandising as necessary, and ensuring planogram adherence
  • Preparing for yearly inventory
  • Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed, training is completed, proper PPE is available and used, and ensure a safe and clean working and shopping environment is maintained and Associates are held accountable to address unsafe work or customer practices
  • May be asked to represent the store as a key carrying/manager-on-duty

Job Requirements:

To apply for this position, please visit our upcoming Career Fair on September 27 at The Living Arts Centre in Mississauga  For more information and to register please visit  
Company Info Career Fairs
Mississauga, ON, Canada

Phone: 905-812-5627
Web Site:

Company Profile

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