Account Executive - 2 positions

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Job ID:

453637

Location:

Markham, ON 

Category:

Sales/Sales Mgmt
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Postal Code:

L3T7W4

Employment Type:

Full Time

Posted:

04.27.2018
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Job Description:

ABOUT EVERLINK
Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for credit unions, banks, and independent sales organizations across Canada.
In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well established Payment Network Gateway – with operational performance that continually ranks in the upper first quartile – we offer a diversified range of integrated payments Lines of Business including: ATM Managed Services, providing the driving technology at the heart of many ATM networks that connect the various ATM operators and their stakeholders. Card Issuance & Management, offering a variety of card solutions for financial institutions and other payment card issuers. Fraud Management, assisting financial institutions to detect and combat fraud before it happens. POS Acquiring, enabling ISOs and financial institutions with the card acceptance solutions and merchant services and support they need to effectively compete and grow their business. Finally, Professional Services, leveraging the extensive knowledge, expertise and capabilities of our highly experienced team of payment professionals to assist our clients navigate the ever-changing payments landscape.
Complementing the strength of these six primary Lines of Business is the ongoing commitment to Client-Centricity demonstrated by our entire staff. At Everlink we are dedicated to building, maintaining and nurturing long-lasting relationships, our continuing goal being to assist our clients remain competitive and successful by providing the innovative technologies they need to serve their growing base of members, customers, or merchants.

The Opportunity
Reporting to the Vice President, Client Services, the Account Executive is responsible for building and maintaining strong, lasting relationships with current, as well as, prospective clients in order to achieve overall sales objectives.
This position manages complex accounts by making informed recommendations on technical, financial and HR deployment to support organizational plans. They provide functional guidance to clients on request process, service delivery expectations and contractual agreements.
 
Accountabilities
The Account Executive will be responsible for building and maintaining relationships with customers to achieve customer and corporate objectives. 
  
Specific responsibilities will include:
  • Client relationship management; maintains and manages customer expectations through regular meetings with clients
  • Responsible for ensuring defined levels of customer satisfaction
  • Support/facilitate the client request process and ensure work is introduced to Everlink through clear and understood business practices/requirements
  • Participates in contract negotiations for new services and products , grows the assigned existing accounts by cross selling and up selling, and prospect for new accounts
  • Assists in the creation and management of account plans, outlining the overall product or service delivery to the customer
  • Acts as a focal point for response to RFI/RFP initiatives
  • Accountable for product/service and portfolio profitability
  • Liaise with the Product area to introduce new functionality and features to the existing and new client base
  • Liaise with Marketing to be visible and promote the Everlink value proposition at Client venues
  • Act as the customer's advocate within Everlink, and represent Everlink within the customer organization
  • Accountable for Revenue production, persistency and growth
  • Acts as an escalation point for client/employee issues relating to their accounts
  • Ensure proposals are submitted appropriately and on time

Job Requirements:

Professional Requirements
  • Post-secondary education and minimum 7 years’ experience in a related field
  • Experience in financial and/IT industry as it relates to their role
  • Professionalism - exposure to Customer Service Methodologies
  • Diplomacy - negotiation skills
  • Proven problem solving skills
  • Highly motivated and enthusiastic
  • Advanced interpersonal skills able to interact with technical, management, senior, non-senior individuals in various circumstances
  • Results orientated and driven
  • Able to work independently with no supervision with a strategic goal in mind
 
Personal Characteristics
You also have strong interpersonal and communication skills and are able to build professional business relations within, and outside the organization. These skills paired with your strong commitment to customer satisfaction and teamwork and ability to manage multiple projects with varying complexities, priorities and timelines all work to make you the ideal candidate for this opportunity.
Mutual respect, co-operation, professional conduct, and adherence to Everlink’s code of conduct are mandatory for all employees.

We invite qualified applicants to submit their confidential resume with cover letter by email to: hr@everlink.ca no later than May 17, 2018.


We thank all applicants however only those selected for an interview will be contacted.

Everlink is committed to eliminating barriers and improving accessibility for persons with disabilities in a timely manner and in a manner that respects dignity, independence, integration and equality of opportunity.  Everlink has an accommodation process in place and provides accommodations for employees with disabilities. If an employee requires a specific accommodation because of a disability or a medical need, we will work with them so that an appropriate accommodation can be made.  If you require an accommodation during the interview process we will work with you to accommodate your needs.
 
Company Info
Everlink Payment Services 125 Commerce Valley Drive Wesst, Suite 100
Markham, ON, Canada

Phone: 204-985-4941
Web Site: https://www.everlink.ca/

Company Profile


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