Technical Support

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Job ID:

453643

Location:

Toronto, Canada Area, ON 

Category:

Customer Service, Electronics/Technical, Internet/New Media, Technical Support, Telecommunication
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Postal Code:

M3H5T5

Employment Type:

Full Time

Posted:

04.30.2018
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Job Description:

Are you a recent college/university graduate? Are you good with computers? Do you like to learn new things while tackling technical challenges? Read on!

Job Description

Top-rate customer experience is one of the things that define Velox. We take an active interest in our customers’ businesses, resolve technical problems and out of our way to provide an above and beyond experience.Think you have what it takes to join this kind of team?

What you will do:

  • Conduct your own investigations for complex issues and uncertain situations. The team is here to help you with that, though it is expected that with time your will learn the product hardware and software specifics. Learning is not an option, it is a must.
  • Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued and heard in each interaction.
  • Keep track of ongoing issues, resolving problems with the team and keeping customers up-to-date on resolution progress.
  • Gather customer feedback and help the team in planning the new features. Pilot launch and introduce new features for the customers.
  • Turn any situation, including bad ones, into an extraordinary experience for our customers.
  • Execute on creative ways to help make our customer feel loved and supported – this includes gifts and wider initiatives.

 

Job Requirements:

What we expect from you:

  • Excellent communication skill, both on the phone and email
  • Promising technical skill level in computer hardware, operating systems and applications; experienced in troubleshooting operating system issues and virus/malware removal, ability to learn new technologies quickly
  • Strong understanding of network setup and diagnostics
  • Desire to get things done, resolved and finished
  • Open-mind and willingness to learn new things

Job Type: Full-time

Company Info
Velox Imaging
Toronto, Canada Area, Canada

Phone: 416 699 4125
Web Site:

Company Profile


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