Team Lead, Health Solutions and Sports Health Operations


Job ID:



Toronto, ON 



Postal Code:


Employment Type:

Full Time



Job Description:



Job Description

CCHS Facility: Cleveland Clinic Canada - Downtown

Department: Patient Experience and Operations

Job Title: Full time – Team Lead, Health Solutions and Sports Health Operations

Reporting to: Director, Patient Experience and Operations


As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Our ongoing commitment to innovation and research has led to many incredible medical firsts including the first coronary artery bypass. These extraordinary credentials along with our passion for our patients have generated global recognition and demand for our model of care. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and has two locations in downtown and midtown Toronto. Our multi-disciplinary team of clinicians provides a variety to help our patients’ age well and move better. To learn more visit


The Team Lead, Health Solutions and Sports Health Operations must be passionate about patient care, and have a desire to expand their knowledge while leading a team of Patient Service Representatives and Referral Coordinators.


  • Responsible for Managing Health Solutions Desk and Sports Health Coordinators by ensuring daily operations and procedures are organised, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.
  • Oversee Sports Health Physicians and Wellness Providers schedules, calendars and appointments.
  • Coordinates with Director of Patient Experience in developing and implementing Health Solutions and Sports Health policies to guide the daily operations and maximise productivity in the workplace and meet objectives.
  • Responsible for providing orientation and training of new employees.
  • Perform annual evaluations, monitor staff performance, leave applications and mediate any issues that may arise.
  • Ensure top performance of direct reports by providing them with adequate coaching and guidance.
  • Provide technical and logistical support for Health Solutions Desk and Sports Health Coordinator.
  • Participate actively in Sports Health Operations and Patient Experience meetings.
  • Responsible for maintenance of Sports Health equipment.
  • Manage relationships with vendors and service providers.
  • Monitor and maintain Sports Health supplies inventory through Motion MD.
  • Handle patient inquiries and diplomatically resolve complaints with good customer service.


  • Experience working in a clinical environment with patients (preferably in a sports medicine clinic)
  • Contributes positively, supports and drives growth of the team
  • Strong communication skills
  • Experience with conflict resolution
  • Able to work collaboratively as part of a team that comprises of rehab providers and front line staff


All employees are expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behaviour, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.

Adaptability includes teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.

Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.

Essential Job Requirements includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills.

Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Company Info
Cleveland Clinic Canada
Toronto, Canada

Phone: 4165076745
Web Site:

Company Profile

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