French Bilingual Customer Support Representative

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Job ID:

461377

Location:

Mississauga, ON 

Category:

Customer Service
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Postal Code:

L4W4P4

Employment Type:

Full Time

Posted:

04.05.2021
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Job Description:

PLEASE APPLY AT: https://recruiting.paylocity.com/Recruiting/Jobs/Details/513624

Scentsy is looking for several French Bilingual Customer Service Representatives to provide exceptional support to Scentsy Consultants. This requires having a broad understanding of all aspects of Consultant Support topics and a good command of resources available to deliver single contact resolution.

The hours for the centre are 8:00 a.m. to 8:00 p.m. There are three shifts of 8 hours each that rotate on a weekly basis with the schedule published on the 15th of each month. 

  • Shift 1: 8am to 4:30pm EST
  • Shift 2: 9:30am to 6:00pm EST
  • Shift 3: 11:30am to 8:pm EST

This position is located in Mississauga, Ontario - Canada.

What You Would Do:

  • Confer with Scentsy Consultants or customers via telephone and act as an information resource by giving accurate, complete, and timely responses regarding basic inquiries about product, commissions, shipping information, events or policy, and procedures 
  • Receive and respond to inquiries from Scentsy Consultants or customers via email and other forms of electronic and non-electronic communication
  • Utilize available resources in order to obtain the goal of single contact resolution
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken in the database utilized by the Consultant Support department
  • Complete all assigned special projects in an accurate and timely manner
  • Attend all required training and coaching sessions 
  • Occasionally assist Translation team with proofreading of printed and digital materials
  • Occasionally provide feedback on translations utilizing the standard translation process
  • Occasionally contribute to language-specific discussions with the Translation team, as needed
  • Occasionally assist with small translation requests for Regional Executives and Consultant Support Department (social media posts, emails, etc.)
  • Occasionally assist with monitoring of social media sites and notify leadership if responses are required
  • Prepare monthly metrics report for the Translation team  
  • Perform all other assigned tasks and requirements as needed

 

Job Requirements:

You Should Have:

  • High School Diploma or equivalent
  • 0-3 years as a call center agent and/or 6 months’ customer service experience
  • Fluent in Canadian French and English (reading, writing, and speaking)

Things You Should Know & Be Able to Do:

  • Fluent in Canadian French and English (reading, writing, and speaking)
  • Must have exceptional customer service skills
  • Must possess clear and direct written and verbal communication skills in order to convey information effectively
  • Must be able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Must be able to read, write, and communicate fluently in English
  • Ability to recognize when a situation needs to be escalated
  • Ability to organize, prioritize, and use time effectively 
  • Ability to solve straight forward problems and seek guidance when needed
  • Ability to use good judgment
  • Ability to make sound decisions within a limited scope
  • Must be respectful, cheerful, and pleasant with a helpful attitude
  • A basic understanding of the Direct Sales business model is preferred
  • Possess basic knowledge of Scentsy business, values, and culture
  • Working knowledge of computers and all applicable software including the Back Office, Personal Websites (PWS), Consultant Workstation, Hyperwallet, UPS, Pay Vision, and Microsoft Word and Excel

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Company Info
Scentsy 1550 Enterprise Suite 210
Mississauga, United States

Phone: 2084720800
Web Site: www.scentsy.com

Company Profile


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