Collections Administrator.


Job ID:



Toronto, ON 



Postal Code:


Employment Type:

Full Time



Job Description:

Our client, located in Toronto is currently looking for a full time Collections Administrator to add to their team. 
About the Job: 

  • Conducts collection activities including but not limited to:

  • Making phone calls and sending letter, email and fax correspondences to external


  • Processing customer payments (including arrears and recurring payments);

  • Distributing registration receipts for Ontario collection letters;

  • Issuing monthly arrears emails to managers and sales counsellors; and

  • Processing contract amendments and cancellations in FOCUS.

  • Resolves customer collection inquiries.

  • Updates notes and customer call logs with collection efforts and expected payment details in FOCUS.

  • Provides excellent customer service to both internal and external customers.

  • Reconciles and finalizes daily bank deposits.

  • Processes daily updates for automated payments.

  • Prints statement and collection letters and delivers them to the mailroom.

  • Forwards account information to third party collections agencies.

  • Maintains and files bank deposits and payment records.

  • Performs other duties, as required.



Job Requirements:


  • Minimum of grade 12 education or equivalent with 1 year of previous collections experience.

  • Self-motivated with the ability to work effectively independently or as part of a team.

  • Excellent attention to detail and consistently high level of accuracy.

  • Exceptional interpersonal, negotiation and communication skills; verbal, written and presentation.

  • Demonstrated strong customer service skills with the ability to partner will all levels of the organization.

  • Exemplifies Arbor’s values of integrity, trust, teamwork and excellence.

  • Possesses excellent computer skills, specifically with the Microsoft Office Suite of

    products including Excel, Word, PowerPoint, and Outlook.

  • Possesses the ability to work in a fast-paced office environment.

  • Ability to multi-task, meet deadlines and work independently as well as in a team- oriented environment.

    To apply to this position, please submit your resume to

Company Info Recruitment Division 6645 Kitimat Road, Unit 27
Mississauga, ON, Canada

Phone: 905-812-5627
Web Site:

Company Profile

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