Rent Geared To Income (RGI) Administrator


Job ID:



Toronto, ON 


Accounting/Auditing, Administrative, NON PROFIT/Charity


$50,000 - $56,000 annually

Postal Code:


Employment Type:

Full Time



Job Description:

Mission Statement: To provide housing and transitional support services to those with the least housing options.


Reports to: Assistant Finance Manager

Start Date: ASAP

Salary range: $50,000 - $56,000 annually



Applicants must quote “RGI-A”


The Rent Geared to Income (RGI) Administrator maintains and enhances Homes First Society’s tenant services by administering the New Simplified Rent Geared to Income program in accordance with the Residential Tenancies Act (RTA). Providing support and ensuring adherence to the mission statement, policies and procedures of Homes First Society.


Job Requirements:

  • Prepares monthly reports
  • Perform Annual Income Reviews, In-Year Reviews and review any other changes in income or household.
  • Notify Finance, Housing Management team, tenants and staff of any changes in rent due to changes in income or household composition.
  • Maintain all Tenants’ RGI Files in accordance with the RGI guidelines. and in chronological order, including all correspondence, Notice of Decisions, Loss of Eligibility, Changes in Rent, Requests for Reviews, Eviction forms, Landlord and Tenant Board (LTB) forms and notices, Eligibility documents, including status in Canada, etc.
  • Keep informed of changes in the Residential Tenancies Act, Housing Services Act, Human Rights Act and Rent Supplement program
  • Use the updated City RGI Administration Manual as a reference and support tool.
  • Undertake special projects as assigned by the manager
  • Perform administrative duties as necessary
  • Ensures that the Health and Safety guidelines are followed in accordance with Homes First’s policies and procedures
  • Liaison with the Housing department to prepare/file LTB notices and applications for arrears
  • Attend Landlord Tenant Board tribunal hearings
  • Provides back up rent collection
  • Be available at head office to collect rent the last two and the first two days of each month
  • Deposit rents into the bank
  • Maintain a good communication with housing staff and tenants
  • Organizational and time management skills
  • Demonstrated ability to work independently
  • Interpersonal skills and ability to work in a team
  • Knowledge of tenant population, diversity issues, anti-discrimination practices and systemic reasons for homelessness
  • Demonstrated ability to communicate effectively in English, both verbally and in writing
  • Ability to communicate, both verbally and in writing, in languages other than English an asset.

Job Requirements:


  • Complete required courses to maintain the position.
  • Advanced Microsoft Office proficiency (Word, Excel, etc.)
  • Ability to learn & implement procedures and guidelines in accordance with the Residential Tenancies Act.
  • Post secondary education in Business Administration or accounting or related field or equivalent education and experience.
  • Experience working and communicating with people from diverse backgrounds.
  • Knowledge of the RGI program in the Province of Ontario
  • Excellent communication skills, both verbal and written.
  • Excellent interpersonal, conflict resolution and organization skills.


Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.


Homes First Society is an equal opportunity employer


Please no phone calls, only those people selected for interviews will be contacted.



Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.


Covid-19 Vaccination Policy

Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.



Company Info
Homes First Society 90 Shuter St., Suite 206
Toronto, ON, Canada

Phone: 4163950911
Web Site:

Company Profile

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