Company Description:
| EDWIN MATHEW 3 INVERGORDON AVENUE, ON M1S 2Y7 +1 437-774-1521 edwinmathewv@gmail.com linkedin./in/edwin-mathew |
Professional Summary Highly motivated and enthusiastic individual who demonstrates can do attitude with the ability to work in a high volume, fast paced environment. Taking pride in collaborating with all levels of staff and management professionally.
Work History RBC InsuranceInsurance Advisor September 2021 – Present · Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks · Explained features, advantages and disadvantages of various policies to promote insurance sales. · Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques. · Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations · Demonstrate a solid understanding of regulatory risk when writing and updating new business policies · Perform front-line underwriting of Home and Auto policies TD Insurance Insurance Advisor Markham, Ontario March 2021- May 2021 Gatestone Inc. Technical Service Representative Toronto, Ontario October 2020- March 2021 · Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues. · Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced · Diagnose and resolve technical problems encountered by customers. · Consult internal software, tools and guides, to research customer issues and implement solutions. · Document customer records with log of problems and solutions for use by other Technical Support Representatives. · Deliver exceptional customer experience while staying within our support scope guidelines. · Educate customers in realizing the full benefit of the client’s products and services and look for opportunities to improve our business and elevate customer experiences. · Promote and sell the features, advantages, and benefits of client products and services to our customers. · Employ time management and multi-tasking skills to maintain high service levels. · Thoroughly document customer interactions and escalate potential service issues. · Identify opportunities to improve customer service levels. · Provide feedback to leadership teams to improve environment · Various other duties as needed. Financial Service Representative Toronto, Ontario May 2020- September 2020 · Negotiating, planning and assisting consumers with correct payment resolutions on one or multiple credit card accounts including Consumer and Business accounts. · Researching and answering questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the client. · Continually delivering positive and difficult messages, personalizing each call, while multi-tasking and navigating through multiple pages and accurately documenting each consumer’s situation. · Informing consumers of outstanding balances while attempting to collect payments, reviewing and verifying consumer account information. · Performing financial assessments on consumer and business accounts and then placing them in the appropriate program for debt repayment. · Conducting payment transactions electronically and negotiating payment arrangements for consumers on their accounts within FDCPA guidelines and thereafter documenting them. · Providing timely, efficient, courteous and respectful customer service by trying to provide apt solution to problem or escalating them to the appropriate department. · Manage all clients’ queries on financial issues, administer effective resolution of all customer complaints. · Follow up on delinquent accounts and forward irreconcilable accounts for collector action. A&W food services Supervisor Toronto, ON September 2018 - September 2020 · Oversaw employees and store functions on a day-to day basis. · Addressed customer complaints and issues in professional manner. · Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests. · Count the cash and submit the cash & supporting documentation to the Cash Collection Point Supervisor at the end of their shift. · Conducted inventory analysis to determine optimal stock levels. · Trained team members in successful strategies to meet operational and sales targets. Manoj & Associates Tax Practitioners Accounts Assistant Kerala, India July 2016 - 30th August 2017
Accomplishments Demonstrating great communication skills in various customer experience (product qualifications and quality failures). Contributed to the ongoing improvement of customer service. Effective correspondence with customers to ensure enhances customer care experience. | Skills · Customer relations· Excellent attention to details and organizational skills · Decision Making · Strong Interpersonal skills · Adaptability · Data Entry · File/records maintenance · Relationship management experience CRM Tools
· MS Office Excel, Word and Outlook
· SharePoint · ERP · Salesforce.com · Tableau · Policy Center force.com and Power BI
Education 2018-2019Centennial College, ON Post Graduate Diploma: Global Business Management 2013-2016 Nagpur University, India Bachelor of Arts Licencing OTL | ||||
Jobs by RBC Financial Group
Order by
Number of jobs per page
There are no postings meeting the criteria you specified
